• All orders are processed and shipped usually same day or next business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive an email notification when your order has shipped.

• If there is a delay caused by a large number of orders, we kindly request your patience and understanding as we may require a few extra days to deliver. Rest assured, we will promptly inform you of any significant or unforeseen delays in the shipment process.

• If your package encounters any delays caused by holidays, weather, customs, or any unexpected events during shipping, please contact the postal service to inquire about your delivery.

• Modesty Muslimah is not liable for any lost or stolen packages. If you haven't received your package within the given timeframe, please contact the postal service.

• If you need to change the shipping address for an order that you've just placed but hasn't been shipped yet, please get in touch with us right away. Our processing time is fast, which usually takes 1 business days, so it's important to act quickly. However, if your order has already been shipped before you made the request, it will be delivered to the address you initially provided during the purchase. In case the order is returned due to an incorrect address, please note that the customer will be responsible for the shipping cost to the new address. Unfortunately, shipping fees are non-refundable at this time.

Domestic Shipping Rates and Estimates

• Shipping is free for U.S. orders over $150.00.  For all orders below U.S. $150.00  the shipping cost is based upon item weight and calculated during checkout. Your order will arrive at your doorstep within 2-8 business days once it has been shipped.

• Shipping rates will be calculated and shown at checkout.

• If you need your items quickly, we offer express and expedited shipping options for those last-minute essentials.

• Overnight delivery is exclusively available for orders with delivery addresses within the continental United States.

Canada Shipping Rates and Estimates

• Browse our selection of shipping options to Canada. You can also choose our express or expedited option for faster delivery times, with rates calculated at checkout.

International Shipping Rates and Estimates

• For our international customers, we offer expedited and express shipping for faster delivery times, with rates based on your order's weight and calculated at checkout. Please note that shipping times may vary by country.

• When ordering from outside the US, please be aware that additional customs fees may apply and are the responsibility of the customer. For more information on these fees, please contact your postal office. We cannot refund orders that are refused due to customs fees or delayed due to carrier or postal hold.  Modesty Muslimah is not liable for any fees issued.

• Your order may be subject to custom fees, import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Modesty Muslimah is not responsible for these charges if they are applied and are your responsibility as the customer. In case of any delays caused by the carrier or postal holds in the customer's country, Modesty Muslimah cannot be held responsible for them

• Should you choose to reject a shipment because of unexpected fees, please note that we reserve the right to deduct shipping and other relevant charges from your refund. 

• Modesty Muslimah will not be held accountable for any parcels that customers refuse to pay customs fees for. We will not provide a refund for any orders that have not been returned to our facility. We cannot be held responsible for any fees imposed by customs that have not been paid by the customer. Additionally, Modesty Muslimah is not responsible for any delays in shipment caused by the carrier or postal holds imposed by the customer's country.

How Do I Check the Status of my Order

• Once your order has been dispatched, an email notification will be sent to you along with a tracking number for packages eligible for tracking at checkout. This tracking number will enable you to monitor the status of your order. Kindly allow 48 hours from the date of dispatch for the tracking information to be accessible. 

• In case you have not received your order within the expected timeframe, please reach out to us at support@modestymuslimah.com. Provide us with your name and order number, and we will look into the matter for you.

• Once your order is placed, it will be shipped from our fulfillment center in Central Florida within 1-3 business days.

 

 

 

Our main goal is to guarantee customer satisfaction with every purchase. If you are dissatisfied with your purchase, we offer a hassle-free return or exchange policy within 30 days of placing your order. You can choose between a full refund or exchange.

1. Send an email to support@modestymuslimah.com with your return request 
2. Return items with selected shipping carrier 
3. Receive a confirmation email once we have received your returned item(s).
4. Receive a refund or exchange
5. Items must be unused/unworn/unwashed
6. Items must still be in their original packaging with all tags attached
7. Items must not be damaged or show signs of wear / makeup / markings / stains / scents
8. You must have a receipt or other proof of purchase

Please note that refunds or exchanges may be declined and returned to you at your own expense and/or a 40% restocking fee will be applied if the items do not meet our return conditions.

To prevent the need for refunds, it is important to utilize the size chart and measurement guide provided to select the appropriate fit and prevent any sizing complications. Refunds are not provided for customers who repeatedly or consistently return orders. In such cases, we regretfully decline any future orders from these customers. This practice not only incurs significant shipping expenses for us but also hinders our ability to provide the most affordable shipping options to other customers and contributes to a larger carbon footprint.

The cost of the return shipping label is deducted from your refund.

Return Approval Notice

The time it takes for your return to reach our distribution center can vary, depending on the shipment carrier you choose. Once we receive the returned item(s) and confirm that they meet the return criteria mentioned above, we will proceed with processing your store refund or exchange.  An email notification will be sent to you within 1-3 business days after we receive your return.

Exceptions / non-returnable items

Please note that we cannot accept returns or exchanges on promotional offers, clearance events, or sale items that are marked as Final Sale. We also cannot accept returns of:

• Hijabs and hijab accessories (scrunchies/hijab pins/hijab magnets / under caps ) due to sanitation reasons

• Sale items or gift cards              

• Formal and special occasion dresses are always on final sale, including those made of Satin and Chiffon

• Purchases made during Eid and Ramadan Sale Events at a discounted price are considered final sales.

Please note that we do not provide exchanges, returns, credits, or price match adjustments for items that were discounted after your purchase date.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Each item is inspected for damages and correct items are verified before dispatch. Our merchandise is backed by a guarantee that ensures it is free from any manufacturing defects.

If you receive a defective item, we will gladly accept it for a refund. Please contact us at support@modestymuslimah.com with your order number and a photo of the item’s condition within 3 days of receiving your item(s) to address the damage. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item(s). For any exchange or new order, customers will be required to purchase new shipping labels. 

International Returns

If you decide to return a product, please note that we are unable to provide a refund for international prepaid duties and taxes that were paid during checkout for Delivered Duties Paid (DDP) orders, or for duties and taxes paid at the time of customs entry for Delivered Duties Unpaid (DDU) orders. To inquire about a tax refund, kindly reach out to your local customs office.

Should you choose to reject a shipment because of unexpected fees, please note that we reserve the right to deduct shipping and other relevant charges from your refund.

Items sent back to us without first requesting a return will not be accepted. 

Cancellation of Orders

To cancel an order that has been recently placed but not yet shipped, please contact us immediately. Our order processing time is very fast, usually within 1 business day, so it is important to act quickly. If you cancel before the order is shipped, you will receive a full refund and will not be charged anything. However, if you cancel after the order has been shipped or if the carrier is unable to deliver the package and it is returned to us, you will be responsible for both the outbound and return shipping fees.

Your request will be reviewed by our Customer Service team, and they will reach out to you within 24-48 business hours. Kindly be aware that our customer service center does not operate on weekends (Saturday and Sunday), and responses will not be provided during these days.

For customer support or additional questions, you can contact us at Support@modestymuslimah.com.

Choose the shipping carrier that suits you best to return your item (s). It is advisable to select a shipping method that enables you to track your return and insure the package for the value of the items being returned.

Please note that returns will need to be sent to the following address:

Modesty Muslimah 

13194 US HWY 301 S

Suite # 402

Riverview,  FL 33578

Refunds

 We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. The original shipping charge to send your item(s) is non-refundable and is deducted from the refund total along with a restocking fee of 10% unless Modesty Muslimah is responsible for sending a damaged or incorrect product. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 20 business days have passed since we’ve approved your return, please contact us at Support@modestymuslimah.com.