Modesty Muslimah FAQ

For purchase order at checkout, you can choose the carrier of choice from available options. Please note that the cost of the return shipping label will be subtracted from your refund.

Spend $150 or more on U.S. orders and enjoy fast and free shipping! You can also choose expedited shipping options during checkout. Your orders will be processed and shipped from our Central Florida warehouse within 1-3 business days, excluding weekends and holidays. While shipping times may vary, we strive to deliver your order promptly. Rest assured, all orders come with tracking numbers. If you have any shipping-related inquiries, feel free to reach out to us at Support@modestymuslimah.com. We're here to help!

We aim to process orders promptly, with shipments leaving our warehouse in Central Florida within 1-3 business days, excluding holidays and weekends. Please note that during busy periods, processing times may extend to up to 5 business days. Rest assured, we will send you an email with a tracking number so you can monitor your order's progress. Once processed, standard shipping will deliver your order within 2-7 business days, depending on your location. If you require expedited shipping, this option is available at checkout for an additional fee.

International orders may be charged import duties and taxes by your country's customs officials. It is important to note that any extra fees incurred are the customer's responsibility. Customs regulations differ, therefore it is advisable to consult your local customs office for more information. In case you refuse a delivery because of unanticipated charges, we reserve the right to deduct shipping costs and other relevant fees from your refund.

We offer worldwide shipping to most countries through UPS, USPS, and DHL. The shipping costs will be calculated during the checkout process.

We aim for our customers to experience complete satisfaction with their purchase. Should this not be the case, kindly reach out to support@modestymuslimah.com with your order information available. Your order number can be located on your order confirmation email. We are more than happy to process returns or exchanges for items that are not designated as final sale or exclusionary within 30 days of purchase, provided they are in new and original condition (unworn, unwashed, and with tags attached).Please review our return policy for further details.

Your refund will be processed within 10 business days upon receiving the package, although it is often done sooner. Rest assured, we will notify you via email once your refund has been processed. Please note that depending on your bank, it may take up to 10 business days for the refund to reflect in your account. In case you do not see the refund after it has been processed, kindly reach out to your bank for further assistance. If you have not received your refund within 20 days of your return approval, please feel free to contact us at support@modestymuslimah.com.